Refund Policy

At Solea, we are committed to providing high-quality packaging solutions and maintaining professional relationships with our clients. This Refund & Return Policy outlines the limited conditions under which refunds or returns may be considered. By placing an order with Solea, you acknowledge and agree to the terms below.

 

1. General Policy Statement

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All sales are final unless otherwise expressly stated in writing. Due to the custom and logistical nature of our packaging products, including aluminum cans, can ends, closures, trays, and related goods, refunds or returns are not guaranteed and are subject to Solea’s sole discretion.

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2. Return or Refund Eligibility

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A refund, replacement, or credit may be considered only under the following limited conditions:

• The goods are materially defective or non-conforming to the specifications mutually agreed upon in writing prior to order confirmation.

• Solea receives written notice of the issue within 7 calendar days of delivery.

• The goods are unused, stored appropriately, and remain in original packaging (where applicable).

• Solea is provided with clear supporting evidence (e.g., photos, documentation) for review.

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Returns will not be accepted under the following circumstances:

• Minor deviations within accepted industry tolerance levels (e.g., color, dimension, or quantity)

• Damage occurring after delivery, including due to improper handling or storage by the customer or third parties

• Goods manufactured or printed to custom specifications

• Buyer’s change of mind or incorrect ordering

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Solea reserves the right to reject any return or refund request that does not meet the above criteria.

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3. Claims Procedure

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All claims must be submitted in writing to contact@solea-global.com within 7 calendar days of receipt. The claim must include:

• Invoice or order number

• Description of the issue

• Supporting documentation (e.g., photos, inspection report)

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Solea will review the claim and provide a response within 5–7 business days. In certain cases, Solea may request return of goods for inspection at the buyer’s expense prior to issuing any resolution.

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4. Remedies

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If Solea determines that a refund, replacement, or credit is warranted, the remedy provided will be at Solea’s sole discretion, and may include:

• Full or partial refund

• Replacement of goods

• Credit note for future use

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Under no circumstances shall Solea’s liability exceed the invoiced value of the specific goods deemed defective.

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5. Freight and Handling

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Solea is not liable for damages caused during transit. All goods are shipped FOB (Free on Board) unless otherwise specified. Buyers are responsible for inspecting shipments upon arrival and noting any visible damage with the carrier at the time of delivery. Claims for freight-related damage must be made directly with the carrier.

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Return freight is the buyer’s responsibility unless explicitly agreed to in writing.

 

6. Commitment to Clients

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While this policy aims to clearly define the scope of our responsibilities, Solea remains committed to working with our clients in good faith. We strive to deliver exceptional value, maintain transparent communication, and provide responsive service to support long-term business partnerships.

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7. Policy Amendments

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Solea reserves the right to revise this policy at any time without prior notice. The most current version will be posted on our website or made available upon request.

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